Terms and Conditions

IMPORTANT: Please Read Carefully

 

I AGREE to permit A Simple Cremation Limited to carry out any hygienic preparation required for the dignified and safe presentation of the Deceased.

I AGREE and acknowledge that I am liable to pay an additional charge for the embalming of an infectious body of the Deceased. A Simple Cremation Limited reserves the rights to decline embalming of the Deceased at its sole discretion.

I DECLARE that I am duly authorised to give this authority and indemnify A Simple Cremation Limited against any and all claims, costs and/or proceedings arising from any services and/or attendances herein incurred by me.

I HEREBY AUTHORISE you to meet on my behalf any and all necessary costs in respect of the funeral of the Deceased. I hereby undertake and agree to pay you all such outgoings together with your account for professional services.

PAYMENT/DEFAULT AND CONSEQUENCES OF DEFAULT

(a) I ACKNOWLEDGE that the total account for the services in regard to the Deceased are payable by me on or before the due date (either the day of the funeral service or day of cremation). I further acknowledge that I am liable to pay an Administration Fee of $300 should the account not be paid by the due date. I understand that where the total account for the services has not been paid by the due date, A Simple Cremation Limited may withhold the supply of any services and/or attendances at its sole discretion.

(b) I AGREE that interest on overdue invoices shall accrue from the due date until the date of payment at the rate of 1.5% per calendar month and shall accrue at such rate after as well as before any judgment.

(c) I AGREE that if I default in payment of any invoice when due, I will indemnify A Simple Cremation Limited from and against all its legal costs and disbursements calculated on a solicitor and own client basis and in addition all or any debt collection costs.

(d) Privacy Act 1993 I ACKNOWLEDGE that you are collecting personal information about me for the purpose of carrying out the funeral arrangements and that this information may be provided to the company employees or contractors for debt collection or credit reporting purposes or in the event that the company assigns any of its rights to any other party to the party receiving those rights.

Delivery Policy:
We require a minimum of 4- 6 business days from the time of the signing of the cremation authorisation forms to the delivery of the cremated remains to the family.   The cremated remains and all selected merchandise items will be delivered in person by a A Simple Cremation Limited representative to your residence or location as agreed between both parties, within Taranaki.  Note:  All deliveries must be accepted and signed by the customer at the time of the delivery.  Mailing or couriering of the cremated remains and/or any merchandise require separate arrangements and are not part of this agreement.
 
Refund Policy:
Refunds are only available in the extremely unlikely event that the customer is unsatisfied with the service rendered and/or merchandise provided or the services and/or merchandise were cancelled prior to being provided or used.  All refunds are processed and submitted to the bank within 7 working days of receiving of your refund request. Thereafter, the bank will process the credit to your credit card. The time frame for the credit to manifest in your credit card statement is defined by the bank.  Refund requests must be received in writing.  Post to: A Simple Cremation Limited, P.O. BOX 224 Taranaki Mail Centre, New Plymouth 4310.
 
Cancellation Policy:
Due to the nature of our business we are unable to process cancellations after the “actual” cremation process has been initiated.   In cases where the customer cancels the agreement prior to the actual cremation process, only those services and/or merchandise already employed will be charged to the family.

Return Policy:
We are unable to accept returns on any merchandise, unless specifically related to damage and/or flaws that were present and noted at the time of delivery to the customer.